Shipping policy

All orders ship from our warehouse in Portland, OR. Our warehouse is closed on weekends and federal holidays.

 

Shipping Method	Order Type	Processing Time	Transit Time
Standard	Non-Custom	1–3 business days	2–7 business days
	Custom	Up to 5 business days	2–7 business days
Expedited	Non-Custom	Cutoff for same day ship 12pm PST	2–3 business days
	Custom	Expedited Unavailable	Expedited Unavailable
Overnight	Non-Custom	Cutoff for same day ship 12pm PST	1–2 business days after shipment
	Custom	Overnight Unavailable	Overnight Unavailable
Bulk Custom Orders	12+ Custom Units	4-7 business days	2–7 business days

Delivery Disclaimer - Please note delivery timelines are not guaranteed. While we aim to meet the timeframes listed, unexpected carrier delays (such as weather events or shipping volume surges) may impact final delivery.

• Applies to orders within the contiguous U.S.
• Shipping timeframes are estimates provided by third-party carriers (UPS, USPS, FedEx, DHL).
• Delays may occur due to weather, staffing shortages, or other unforeseen issues. We recommend placing orders early to avoid last-minute delays. 

Holiday Season Shipping Disclaimer

Please note that during the Holiday season, shipping carriers may experience delays beyond our control. While we make every effort to process all orders promptly, shipping dates and delivery times are based on the carriers’ published deadlines for holiday delivery.

We are not responsible for any delays caused by the carrier, including but not limited to weather disruptions, increased holiday volume, or logistical challenges. We strongly encourage customers to place orders early to ensure timely delivery for Christmas and year-end gifting.

Shipping & Delivery Policy

All Orders Are Final

• Orders cannot be modified, changed, or canceled once placed.
• Please double-check your shipping address, cart items, and lead times before checking out.

Carrier Responsibilities

• Once your order ships, any questions about transit, delays, or delivery holds should be directed to the carrier.
• High Camp Flasks is not responsible for transit delays, customs issues (for international orders), or misrouted shipments.

Delivery Issues

• Customers are responsible for providing a safe and accurate delivery address.
  High Camp Flasks not liable for lost or stolen packages once marked as delivered.
• If your package is marked delivered but you don’t see it:
• Wait 48 hours—carriers sometimes mark packages as delivered early
• Check with neighbors or your building manager
• Use the tracking link for proof-of-delivery photos, if available
• If still missing, contact the carrier to file a claim

International Shipping

Yes, we ship internationally! Duties and taxes are calculated at checkout—no surprise fees upon delivery.

Shipping Time & Customs Delays

International orders may take up to 3–4 weeks to arrive, depending on customs processing times.

Please note: Our flasks can appear unusual in x-ray scans and may be held at customs for extended periods without tracking updates. In most cases, they are not lost—just delayed.

Lost Package Claims

Carriers do not allow claims on international packages unless there have been no tracking updates for 21 days.

This is a carrier policy, not ours, and we kindly ask for your patience. We understand these delays may be frustrating and reflect poorly on our customer service, but they are unfortunately out of our control.

International Distributors

We also have international websites for select regions:

UK - highcampflasks.uk

If an item is out of stock on the distributor site, you can still order from our U.S. store and pay for international shipping. We recommend checking with the distributor first to see if restocks are expected.

⚠️ Military, Embassy & Air Force Addresses

We strongly discourage shipping to military bases, embassies, or APO/FPO addresses.
Packages to these locations are frequently lost, and we have no ability to recover them.

Please use a residential address whenever possible.

We’re truly sorry if a package has been lost—we do our best to communicate the risks upfront.